Joe Roche Glass & Glazing Ltd.,
Kilrush Business Park,
Dungarvan, Co. Waterford.

Tel: +353(58)45000   Email: info@joerocheglazing.com

FAQs (Frequently Asked Questions)

  1. What are the payment terms?
    • 50% Deposit required on placing order
    • 45% Before items are installed
    • 5% Balance when work is completed.
    Payment Methods: We accept the following payment methods: cash, bank transfer & debit card.
  2. What is the delivery timeframe?
    Lead Time normally is 6-8 weeks from date of deposit received and confirmation of order signed depending on the supply of products. Covid 19 has altered our delivery times. Current lead times are 16- 24 weeks.
  3. Do you supply only products?
    We can supply windows, doors, double /triple glazed units, glass, mirrors, Fascia/soffit, gutter/downpipe.
  4. What does your guarantee/warranty cover?
    Warranty & Guarantee Joe Roche Glass & Glazing Ltd.,

    • UPVC Frames
      • White upvc window & door profiles have a 10 year colour warranty.
      • Coloured upvc window & door profiles have a 5 years colour warranty.
      • Black profiles carry no warranty.
      • Door infill-panels 5 year warranty.
    • Composite Doors
      5 year’s warranty- Regular washing of this product with warm mild soapy water is necessary to remove any surface contaminants that could damage the paint. Chemicals, solvents and abrasives should not be used and will invalidate warranty.

    • Guarantee
      We are committed to supply quality products. We at Joe Roche Glass & Glazing Ltd at all times strive to achieve the very best in workmanship and materials.

      All our door and window profile carry a 5 year guarantee to maintain their stability and integrity for the purpose of their function.

    • Double/Triple Glazed Units
      5 year warranty on all glass units. Breakages are not covered under warranty.
    • Moving Parts eg -Hinges, Handles & locks
      1 year warranty- under normal use.

      This will not apply when handles, hinges and locking systems have been subject to stresses and operating forces beyond recommended levels or have not been maintained and oiled.

    • Maintenance on moving parts
      Hinges, locks, handles etc - Keep moving parts clean and free of grit, dirt or mortar. Clean regularly. Apply an acid free oil, or a silicone lubricant to all moving parts at least once a year.

    • Furniture
      Handles, Knockers, Letter Boxes- 1 years warranty on surface finish against corrosion.
  5. Do you do any building work?
    Yes we do alterations to door and windows. We can make a window or door opening bigger or smaller.
    Knock out or building up opes to accommodate new window or door. We also do steps and concrete bases for patios, conservatories or porches, roofs and lead work.
  6. Can I change the glass roof in my conservatory to a tiled roof?
    Yes, we can do this but our surveyor will need to call to see the existing conservatory to check if this is possible.
  7. Can blinds be fitted back onto the new windows & doors?
    Yes, our surveyor will explain all this in detail when they call to your house.
  8. Do we need to remove blinds/furniture etc. before fitting commences.
    No need to worry about removing these items as our fitters will be more than willing to do so.
  9. Can a cat or dog flap be fitted to my new door?
    Yes we can fit cat flaps to suit most types of doors but please mention this to your surveyor or our office staff when placing your door order.
  10. Do you replace door bells or alarms?
    If door bell is battery operated our fitters will replace this no problem. If it's electrical we prefer not to get involved as this is an electrician's work.
    As regards Alarms we also prefer not to get involved as there are dedicated companies to deal with these issues.
  11. Do you remove old windows/doors off site?
    No, we do not remove old windows/doors off site but for an extra nominal charge we can arrange for the old windows/doors to be disposed.
  12. Do you save old windows & doors when taking them out of my house?
    No, we never save the old windows/doors when we are taking them out. If a customer wants an old window/door to be saved, they arrange to have it saved by others.
Pick your favourite door style, traditional or contemporary, then select the colour, frame and glass before bringing your design idea to life. Finally submit your design and get a price quotation.
Choosing the right replacement windows can help make your home more energy efficient and reduce heating costs. All REHAU systems comply with the latest building regulations.
All door glass is toughened in accordance with building regulations, and comes in a variety of designs. Optional Extras such as letterbox, knockers, spyholes and safety chain are also available to accessories your door.
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Phone: 058 45000
Mobile: 087 2458677
Email: info@joerocheglazing.com

Address
Joe Roche Glass & Glazing Ltd.,
Kilrush Business Park,
Dungarvan,
Co. Waterford,
Ireland.

Website by: Déise Design

Joe Roche Glass & Glazing Ltd.,
Kilrush Business Park, Dungarvan,
Co. Waterford, Ireland.

Phone: 058 45000    Mobile: 087 2458677   
Email: info@joerocheglazing.com